News:

Appointments 

To make an appointment call (01332) 271212 or call in at either surgery.  If you wish to receive an APPOINTMENT REMINDER BY TEXT MESSAGE, please update your details using the "Your Clinical Record" link at the bottom of this page.

Cancelling your Appointment      If you are unable to attend an appointment, please use the link on this website or call us on 01332 271212 to cancel your appointment. 

Out of Hours     

If you require emergency treatment for a potentially life-threatening condition you should dial 999 and ask for the ambulance service.  The following conditions are considered potentially life- threatening: 
Chestpain
Loss of consciousness  Breathing difficulties   Severe   loss of  blood

For any other condition which you feel cannot wait until your GP Surgery reopens, you should contact the Out Of Hours Service on 08444 122239 . Your call will go to our local out-of-hours service, Derbyshire Health United.
Depending on your problem, you may go on to speak to a nurse or doctor.  Where possible you will be dealt with in a single call, but when the service is very busy someone may call you back.
You may be asked to attend an appointment at the out-of-hours service headquarters on Duffield Road.

For links to Websites on specific topics ie: Cancer / Breast Cancer please click on "Useful Links" on the right hand side of this screen.

Confidentiality
FOI Policy
Comments, Suggestions & Complaints
Practice Charter

Freedom Of Information Policy

Policy

  • The Practice will comply with the FoI Act and sees it as an opportunity to enhance public trust and confidence in the Practice.
  • The Practice will seek to satisfy all FoI Act requests promptly and within 20 working days. However, if necessary we will extend this timescale to give full consideration to a Public Interest test. If we do not expect to meet the deadline, we will inform the requester as soon as possible of the reasons for the delay and when we expect to have made a decision.
  • The Practice will continue to protect the personal data entrusted to us, by disclosing it only in accordance with the Data Protection Act 1998.
  • The Practice will provide advice and assistance to requesters to facilitate their use of FoI Act. We will publish our procedures and assist requesters to clarify their requests so that they can obtain the information that they require.
  • The Practice will work with the NHS Derby City Primary Care Trust  and other bodies with whom we work to ensure that we can meet our FoI Act obligations, including the disclosure of any information that they hold on our behalf.
  • The Practice will apply the exemptions provided in the FoI Act and, where qualified exemptions exist, the Practice will disclose the information unless the balance of public interest lies in withholding it.
  • The Practice will consult with third parties before disclosing information that could affect their rights and interests. However, according to the FoI Act, the Practice must take the final decision on disclosure.
  • The Practice will charge for information requests in line with the FoI Act Fees Regulations or other applicable regulations, including the Data Protection Act 1998.
  • The Practice will record all FoI Act requests and our responses and will monitor our performance in handling requests and complaints.
  • The Practice will ensure that all staff are aware of their obligations under FoI Act and will include FoI Act education in the induction of all new staff.