We are now LIVE with EPS - the Electronic Prescription Service for Repeat Prescriptions.
A new way to get your medicines and appliances
The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to choose how your GP sends your prescription to the place you choose to get your medicines or appliances from.
What does this mean for you?
If you collect your repeat prescriptions from your GP you can choose not to have to come to the Practice to pick up your paper prescription. Instead, your GP will be able to send it electronically to the pharmacy you choose, saving you time.
You may not have to wait as long at the pharmacy, as there will be time for your repeat prescriptions to be prepared before you arrive.
Is this service right for you?
Yes, if you have a stable condition and you:
- don’t want to go to your GP practice every time to collect your repeat prescription.
- collect your medicines from the same place most of the time or use a managed prescription collection service now.
It may not be for you if you:
- don’t get prescriptions very often, or your medication isn’t on a repeat prescription.
- pick up your medicines from different places.
How can you use the Electronic Prescription Service?
You need to choose a place for your GP practice to electronically send your prescription to. This is called a nomination. You can choose:
- a pharmacy.
- a dispensing appliance contractor (if you use one).
Ask any pharmacy or dispensing appliance contractor that offers EPS to add your nomination for you. You don’t need a computer to do this.
Can I change my nomination or cancel it and get a paper prescription?
Yes you can. If you don’t want your prescription to be sent electronically tell us. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
Is EPS reliable, secure and confidential?
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
If you are unhappy with your experience of nomination
You can complain to the pharmacy, dispensing appliance contractor (DAC) or GP practice. You can also complain to NHS England or their local NHS Clinical Commissioning Group (CCG) if your complaint cannot be resolved go to www.england.nhs.uk/contact-us/complaint/
More information can be obtained from your local pharmacy or click on the link below: