517 Appointments = 144 hours wasted this month
144 hours of clinician time was wasted over July. Please cancel your appointment if you can't make it or no longer need it. We can then offer your appointment to someone who needs it.
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Covid Vaccinations Over Summer - 22/06/22
Thank you to all our patients who have taken up the Covid-19 vaccination at Lister House over the winter. We are now a hibernating vaccination site meaning we are not delivering Covid vaccines at present. This is allowing us to focus on our patients day to day needs.
As a hibernating vaccine site we may be asked to step up and deliver again in the future in response to any surge. If you have not started or completed your vaccination course yet you can still have yours at another vaccination site.
We would like to thank the team at Lister House Surgery and colleagues across Primary Care for their remarkable efforts over the autumn and winter period in delivering 2.4 million vaccines to date.
Covid-19 Tests Fraudulent Text Message
We have been notified of a text scam that has been sent to patients posing as Lister House. The text could easily be mistaken as a legitimate notification as the the text may appear grouped with legitimate texts from us.
The message advises you that they have been in close contact with someone who has tested positive for Omicron and that they must order a test kit using a link within the text. The link then asks for a payment of £0.99 for postage.
Please be vigilant to avoid providing personal information such as bank details to fraudsters. Lister House will never ask for bank details from our patients.
Suspicious Covid-19 Passport Text Message
If you have received a suspicious text message asking for payment for a Covid Passport or saying that you have come into contact with someone who has omicron you do not need to report this matter to us. NHS Counter Fraud Activity are aware of these types of texts. The appropriate course of action is for you to report it to Action Fraud.
Please note - the NHS or Lister House Surgery will never contact you asking for payment for a Covid Passport. Do not click on any suspicious links or enter any payment details.
Contacting Your Surgery - 02/12/21
We are receiving a high volume of calls at the moment as demand is at an all time high. Although the call centre isn't accessible to the public, we want to reassure you that our dedicated call handlers are doing everything they can to get through to you on the phone. Please help us to help you by calling the surgery when you need an appointment and using other routes such as econsult, the prescription line, your pharmacists and 111 online.
We are conscious that some patients registered at Lister House Surgery may be affected by ongoing events in Afghanistan. Lister House Surgery is accredited by the Royal College of General Practitioners as one which specialises in the care of military veterans and their families. All the team have been trained in the care of military veterans and their families. If recent events have affected you and you wish to seek help, please come forward.